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Shipping policy

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Shipping policy

  • Our shipping option is a maximum of 6 working days, and there are other shipping options based on country and hour.

  • When choosing a suitable shopping option for the delivery of your order. The following steps take place.

  • Once your order has been shipped, you will receive an email from Oro Arte with your tracking number and a link to the website’s order tracking page. – Once your order has been shipped, you can check the status by visiting our logistics partner’s website and following the instructions using your tracking number. Your tracking number can be found in the email confirming that your order has been shipped, or on the Order Status page on oroartejewelry.com.

  • Identified DeliveryCustomer for hassle-free delivery Recipient/Recipient Name information (as indicated on Government-approved photo IDs) along with complete Address, nearby landmark, zip code and contact number.
  • Once the product arrives at its destination, the delivery During the delivery, the buyer must provide any of the following official identification information or address information to receive the product: After checking the identity document of the buyer, we make sure that the delivery is made with the help of the courier agency, and the courier agency approves the same. To ensure the delivery is safe and secure, the courier agent will note down the details of the consignee’s identification. During this process, the buyer is expected to cooperate with the agent by providing original copies of the identity information.

  • Delivery place: Orders can only be delivered to Residential, Commercial Place. Shopping mall, hotel, restaurant, hostel, roadside etc. Order delivery to public places is not possible. If the buyer cannot be reached at the time of delivery, we will try to make 3 attempts to deliver the item. If it still cannot be reached, it will be returned to our office. If the customer does not accept the delivery, the return shipping charges in Istanbul together with the Import tax will be borne by the customer and deducted from the customer amount. Therefore, please make sure of your availability during the delivery of the cargo.
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